A man was complaining to his friend about his wife's nagging （嘮叨）.He said， "All my wife does is talk，talk，talk，talk." His friend asked， "Well，what does she talk about？" He answered， "I don't know.She didn't say!" You would think that with two ears and one mouth，we'd all be twice as good listeners as talkers!But not so.Research shows that we usually listen to only 20% of what others say to us.But good listening is one of the easiest and most important ways to be successful — whether it's in our job and career，our marriage，with our children，or with our friends.
   It's interesting that even though we can't actually shut our ears，we somehow still manage to.We only listen to what we want to.There are three important things we need to do when we listen to others.
   The first is observation （觀察）.Use your eyes and look at them.It's just common respect.Take your eyes off the TV，newspapers，or whatever else，and give the talkers your attention.
   The second part of listening is concentration.When others are talking to us，we shouldn't break in or just be thinking about what we want to say.Hear them out.Listen to everything they have to say and then say what we want to say.
   The third and probably most important part of good listening is consideration.This means using your heart.Really care about what they are feeling or going through.Don't just hear their words，but try to understand their feelings.People usually know if we're really interested in or care about what they're saying.

（1）According to the author，most people

A

A

.
A．are not good listeners
B．don't like those people who talk a lot
C．are good at talking rather than listening
D．are not successful because they don't know how to listen
（2）When we listen to others，we should

C

C

.
A．pay attention only to what we want
B．try our best to remember their words
C．give our opinions after they finish talking
D．look at their eyes instead of their mouths
（3）What is the main purpose of the passage？

B

B

A．To tell readers an interesting story.
B．To tell readers how to be good listeners.
C．To advise readers to care about others.
D．To show readers the importance of listening.
（4）Which of the following best shows the structure of the passage？

A

A

A．

B．

C．

D．