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Customer Service Diploma
   Subject：Business，Marketing&.Sales
   Location：United Kingdom
   Delivery method：Online
   Course type：Part-time，Short（less than 3 months），F(xiàn)ull-time
   Price：Now ￡45，was ￡299-85% discount
About the course
   Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector.It's packed with information of 11 modules，teaching you everything you need to succeed in this profession.Your qualification will be recognized and can be checked for validity（有效）on our dedicated website.
Description
   This course consists of eleven information of packed modules，including：
   ● Make a great first impression，learn how positive attitude，dress and body language affect your perception（感知）.
   ● Learn how to care for your customer's needs，from seeing customer service from their perspective to the importance of communication.
   ● The course will teach you how to deal with difficult customers，how to hold back anger，how to control your own emotions and how keeping calm can solve the problem that bit faster.
Benefits of the Customer Services Diploma
   The benefits of a customer services diploma are endless，but here are some you can take notes of right way：
   ● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.
   ● Learn essential problem-solving skills you can use daily.
   ● See your confidence soar as you get more comfortable with dealing with customers face to face，over the phone and online.

（1）Who may be most interested in the course？
C
C

A．People with a diploma of teaching.
B．People interested in part-time work.
C．People interested in customer service.
D．People interested in training life skills.
（2）What does the course offer？
A
A

A．Flexible course types.
B．A lower price of ￡299.
C．Packed information of customers.
D．Accommodation during the course.
（3）Which of the following is included in the modules？
B
B

A．Learning how to manage your marketing team.
B．Learning how to better communicate with customers.
C．Learning how to express your emotions freely and strongly.
D．Learning how to check your qualification on the dedicated website.

【考點(diǎn)】應(yīng)用文．

【答案】C；A；B

【解答】

【點(diǎn)評(píng)】

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發(fā)布：2024/5/27 14:0:0組卷：3引用：1難度：0.5

相似題

1．As a volunteer，you will discover the unique opportunity of visiting the real world beyond the tourist window and become immersed （沉浸） in the cultures you visit.For many travelers，this time spent working on meaningful projects and getting to know the local area and its people is often regarded as their most memorable，enjoyable and fulfilling experience.
   Who can volunteer？
   Kaya volunteers are 18-80 years old people with an adventurous spirit.Whether you have time for a 2-week trip or a 6-month break，traveling on your own，with a group or with your family，or you are a student，taking a break from your study or have even retired，they will find a project that can use your help.
   What type of work can you do？
   Kaya's project advisers work with you to decide which project is best for you and what type of work you like to do.You can work in the following fields：
   *Environmental preservation - From the Ecuadorian rainforest to the jungle of Thailand，repair the damage done to some of the most beautiful and diverse places on earth.
   *Work with children-They have over 40 projects working with children across the world in orphanages，schools and shelters for the abused，and disabled.
   *Sports - Through sports their projects can provide opportunities for health education and the development of life skills such as teamwork，communication，discipline and self-confidence.
   *Education - From English teaching to education programs for special needs and minority groups，give greater opportunity to the disadvantaged through education.
   All projects include airport pickups and dropoffs，accommodation，orientation and 24-hour support.Many of their placements also include all meals and some language classes so that you can get even more involved.

（1）What's the author's purpose in writing this passage？

A．To inspire people to volunteer.
B．To show the advantage of volunteers.
C．To call on volunteers to take part in certain projects.
D．To explain different projects to volunteers.
（2）What can a volunteer do while doing the advertised voluntary work？

A．Receive some extra pay for their work.
B．Travel around for free.
C．Help the local people with their work.
D．Visit the local places of interest.
（3）What can we infer from the second part of this passage？

A．Few people are willing to do the voluntary work.
B．There are almost no restrictions set on volunteers.
C．People without voluntary experiences are not welcome.
D．Junior school students can participate in the project.
發(fā)布：2024/10/26 14:0:1組卷：26引用：2難度：0.5
解析
2．If you have a plan to save the world，we want to hear it.And if you know a great deal about the current problems facing the planet- pollution，a large population that the earth can't bear，and natural resources' decreasing，share your thoughts with others by writing a persuasive paper.
   Prizes
   Contest winners will receive ﹩100 and a copy of the magazine where their winning papers are published.What's more，they'll have the opportunity to choose from a list of beautiful and wonderful gifts provided by the magazine Teen Ink.No medals will be given to the winners.
   Contest Guidelines
   Teen ink will only consider original papers and poems written by teens.Papers should be between 150 and 1，000 words.Possible topics include global warming，clean water，species preservation，air quality，the rainforest，new energy，overuse of resources and more！For more ideas on how to write a winning paper，see our Environment Writing Tips.
   Hand in your papers or poems through our website.All articles related to the environment are considered for the contest.See our submission（提交）guidelines for more information.
   Deadlines（截止時(shí)間）
   There are no deadlines for this contest.Your papers are considered for publication in Teen Ink magazine and online throughout the year.

（1）What is the main topic of the contest？

A．Environment.
B．Population.
C．Culture.
D．Nature.
（2）Which prize is intended for the winners？

A．An award of 500 dollars.
B．Three copies of the magazine.
C．A medal given by the magazine.
D．Some gifts offered by the magazine.
（3）Which of the following meets the contest's requirements？

A．An essay written by an adult.
B．An entry containing 800 words.
C．A poem featuring teenage growth.
D．A paper adapted from magazines.
發(fā)布：2024/10/26 14:0:1組卷：29引用：3難度：0.5
解析
3．November in Atlanta brings more than football and Thanksgiving.Try one or two of these festivals.
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With more than 150 artists from around the country，this free event is about food，family，fun and art.There will be fine art，a children's area，food trucks and musicians.
●Nov.13～15，Sojam
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●Nov.21～22，Indie Craft Experience
Shop for special gifts for holidays at this market that features 100 sellers，local food suppliers.DJ Zano and bags for the first 100 people who want to buy.
●Nov.28，Beer and Tacos Festival
Head to Philips Arena for beer and tacos，a type of Mexican food，while enjoying music and art.

（1）Where will the event about reading books take place？

A．At MJCCA.
B．In Philips Arena.
C．In Chastain Park.
D．At Emory University.
（2）When can we attend an activity to enjoy some films？

A．On Nov.5.
B．On Nov.8.
C．On，Nov.20.
D．On Nov.28.
（3）Which should we attend in order to look for some Thanksgiving gifts？

A．Sojam.
B．Indie Craft Experience.
C．Atlanta DocuFest.
D．Beer and Tacos Festival.
發(fā)布：2024/10/27 8:30:1組卷：15引用：4難度：0.3
解析

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